基于服务蓝图3.0的物流服务流程优化研究

中图分类号：F274 文献标志码：A DOI： 10.13714/j.cnki.1002-3100.2025.24.007

Abstract：Withtheadventoftheintellgenterathetraditinalserviceprocesofdomesticlogisticsenterprisesisalsofacing thechalengesofthetimes.Byanalyzingtheserviceprocessoftraditionallogisticsenterprises，thispaperfindsthathereare problemssuchassingleservicemodeandlaging feedback mechanism.Basedonthedynamic interactionconceptof multiorganizationcollaborationinServiceBlueprint3.O，thispaperclarifiesthoptimizationdirectionofthelogisticsserviceproe， andproposesfourimplementationpaths：optimizingthewholeprocesscontact，integratingtheresouresofthelogisticsservice ecosystem，technologyinvestmentanddigitalupgrading，andestablishinganabnormalearlywarningmechanism.Itaimstotreat theserviceoflogisticsenterprisesasadynamiccosystem，andunderthecolaborativecoperationofmultipleorganizationsand real-timeiterationofervicedataenterprisescanmovetowardsintellgenceandcollboration，solveheshoromingsoftraditioal servicecharacteristcs，andopenupnewwaysofoptimization，soastofundamentallimprovetheserviceeficiencyofenterprises and optimize user experience.

Key Words： Service Blueprint 3.O; service process；multi-organizationcollboration; ecosystem; intelligence

0引言

众所周知，物流行业作为服务业的代表，是我国经济命脉的重要组成部分]。（剩余5813字）