DB34/T 4723—2024《消费维权服务规范》地方标准解读
Interpretation of Local Standard DB34/T 4723-2024， Consumer rights protection service specification
ZHENG Shou-jun（Tianchang Consumer Rights Protection Committee）
Abstract： This article analyzes the background of DB34/T4723-2024， Consumer rights protection service specification， the current status of consumer rights protection standardization work， the main technical content of the standard， measures and suggestions to promote the implementation of the standard， and the significance of implementing the standard， in order to enable consumer rights protection organizations at all levels to better understand and grasp the requirements of the standard， and promote the promotion and application of the standard.
eywords： consumer rights protection， service， standardization， specification
0 引 言
根据中消协官网统计数据，2024年前三季度全国消协组织共受理消费者投诉1，280，242件，解决889，363件，投诉解决率达 69.47% ，为消费者挽回经济损失90，329万元[1]。（剩余4559字）
