基于Kano模型的老年慢性病患者门诊就医服务需求及满意度分析

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[Abstract]ObjectiveToanalyze thedemandforoutpatient medicalservice demandof elderlypatients withchronic diseasesbasedontheKanomodel，toexplorethequalityatributesandsatisfactionofthedemandformedicalservicedemandofelderlypatientswithchronicdiseases，andbasedontheresultsofthedemandanalysis，toprovideareferencebasisforthediagnosis，treatment andcareofelderlypatientswithchronicdiseases.MethodsBasedontheKanomodelanalysis，wedesignedaquestionnaireonthe demandforoutpatientmedicalservicedemandforelderlypatientswithchronicdiseases，andsurveyedandanalyzedtheelderlywhovisitedtheoutpatientclinicforchonicdiseasestodeterminethediferentserviceemandatributesofoutpatientmedicalservicdemand forelderlypatietswithchroicdiseasesResultsAtotalofOOquestoaresweredistributedtotheelderlyhomettheciteriafor the study，and 395 questionnaires were retrieved，with a recovery rate of 98.8% ，and 5 invalid questionnaires were excluded after checking and checking and 39O valid questionnaires were retrieved，with a valid recovery rate of 97.5% . The top three demand items withbetervalueswere：providingdiseaseandhealtheducationtextmaterials（84.974），doctor-patientemotionalcommunication （79.949），andfamilycompanionship（7.949）The topthre requirementsfor Worsevalues were：reasonableandconvenientmedicalprocedures（-84.140），gudanceonhealthylifestylemanagement（diet，exercise，medication，etc.）（-78.866），andprovision of disease health education text materials （ -76.166 .In the four quadrants of importance and satisfaction were analyzed，in which essential needs accounted for 20.00% ，expected needs accounted for 50.00% ，charismatic needs accounted for 16.67% ，and undifferentiated needs accounted for 13.33% . ConclusionKano model helps to analyze the outpatient medical service needs of elderly patients withchronicdiseases，determinetheatributesofachdemand，andforulatedemandimprovementmeasuresinatargetedman李影，等．基于Kano模型的老年慢性病患者门诊就医服务需求及满意度分析 ner，providing a reference basis for improving the quality of outpatient services. [Keywords] Patients with chronic diseases；Kano model；Medical service demand；Satisfaction

随着我国人口老龄化进一步加快，患有慢性病的老年人数量也逐年增加。（剩余10444字）