养老服务质量控制的行为偏好、驱动逻辑及应对策略

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中图分类号：R197.1 文献标识码：A

Abstract Objective To explore the behavior preferences of elderly care service quality control among managers in elderly care institutions，analyzethe driving logic，and formulate strategies.MethodsBased onliterature review and semi—structured interviews，a Q- sample was developed. Stratified sampling was employed to select managers from elderly care institutions， forming a P- sample. A questionnaire survey was then conducted to rank the Q- sample. Factor analysis，factor rotation，and factor interpretation were performed on the results.ResultsThe behavior preferences of elderlycare institution managers regarding servicequality control were categorized into four types：subjectdriven，environment-driven，standard-driven，and mechanism-driven.The driving logic involved value orientation， resource alocation，and path dependence.ConclusionThe behavior preferences of elderly care institution managers regarding service qualitycontrol are intertwined.It is esential to strengthen policy guidance，emphasize tailored strate gies，encourage diverse participation，and attach importance to publicity and guidance.

Key words Elderly Care Institutions；Elderly Care Services；Quality Control；Behavior Preferences

研究背景

随着我国人口老龄化形势日益严峻，养老服务需求总量持续增加，且养老需求逐步由“养得了”向“养得好”转变，养老服务质量成为影响老年群体生活幸福感的重要因素。（剩余10206字）