线下无理由退货服务标准化实践的探索

ExplorationofStandardizationPracticefor Offline No-reason Return Services

LIU Kun1DONG Jinwu² XU Jianjing² （1.Tongling Standardization Research Center;2.Tongling Market Supervision Administration Bureau）

Abstract：Thepromotionof no-reasonreturn services isan important aspect ofcreating trustworthyconsumption.This paper introduces thepolicy backgroundandrulesofno-reasonreturn，analyzes theno-reasonreturn inofline physical stores，and proposesstandardizationwork foroflineno-reasonreturnservicesfromtheaspectsofbasic workandservice processes，providing reference and guidance for carrying out no-reason return activities.

Keywords：offline;no-reason return;standardization

0 引言

党中央、国务院高度重视提振消费、优化消费环境。（剩余4501字）