基于图形化配置的工单重送技术及实现

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【摘要】    服务开通是业务运营支撑系统的重要模块。系统的服务功能变更请求工单可能由于各种原因施工失败，需要人工分析干预和重送。本文介绍了通过图形化配置工单重送工具，自定义配置工单重送的施工顺序以及优先级，由程序自动执行重送流程，及时处理失败的工单，保证了工单施工的成功率。

【关键词】    服务开通    工单重送    配置工具

The Design and Implementation of Order Resend Tool based on Graphical Configuration

LIANG Wei-sheng

（China Mobile Group Guangdong Co.， Ltd.，Guangzhou，510623）

Abstract：Service Fulfilling is an important module in Business Operation Support System. The service function order could be failed in some situations. The failed order need manual analysis and resend. This article introduces an order resend tool based on graphical configuration. This tool can self-define process sequence of order resend and its priority. The order-resend will be executed automatically. So the failed orders will be handled promptly and the success of service fulfilling can be guaranteed.

Keywords：Service Fulfilling; Order Resend; Configuration Tool

引言：

业务运营支撑系统BOSS （ Business Operation Support System）作为移动通信企业业务运营和业务管理的计算机系统， 在企业IT体系架构中起着举足轻重的作用。（剩余2626字）

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