公立医院门诊患者互联网医疗服务感知体验分析

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中图分类号：R197 文献标识码：A文章编号：1006-1959（2025）09-0059-05

Abstract：ObjectiveTaalyetheuseandpereiedexperienceofInteemedicalcarefoutpatientsinpublicospitals，andtoprovide strategicugetfopingilstedicaltdgitdicalxpeetsl 2022toFebraryontplngetodasuedtotainhawareusetsdrceiedexpereceof6titsin tertaryospitalinngitouguestioieredesiptiveaalysisRsultstpatitsartiipatedins younger and more educated.The awareness rate of Internet policy among outpatients was 5 4 . 6 4 % ，and the awareness rate of service was 4 8 . 9 3 % . The utilization rate of pre-diagnosis appointment and in-diagnosis examination appointment（ 8 8 . 9 3 % ）was the highest，and the utilization rate of medication guide and drug delivery，telemedicine and expert online consultation （6.79 % ）was the lowest.The perceived experience of accessibilityis atamediuleveltedepecfrielatieltpiedxpeofcqsiioisrentdal satifactioisanuperiddleevel.Cocusioeseletiodusefeetmdicalservicefooupatitsareotacedtet medicalservicstilldtfpodittsdicalsinfatiitdprovintt Weshouldadretoittedproeatintwarededicalxpirovidsoadliagosisdrt services，and consolidate patient information security.

Keywords：Outpatients; Internetmedical; Use;Perceptual experience

随着医学技术的发展和居民就医需求的变化，“互联网 + 医疗健康”已经成为了创新医疗服务模式、满足医疗服务新需求的重要抓手。（剩余5967字）