病人旅程地图在病人体验和护理服务质量管理中应用的研究进展

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AbstractThisarticlereviewedthedefiitionontent，onstructiosteps，ndmethodsofatientjoueymappingaswellselated aplicationsandresearchprogress inpatientexperienceandnursingservicequality.Itsummarizedtheadvantages，imitations，and aplicationprospectsofpatientjoueymappingeiwastorovidethoreticalgudanefoteirliicalapcatios，topove patients' medical experience，and to promote the continuous improvement of nursing service quality.

Keywordspatient journey mapping; patient experience; nursing;quality of services;application; review摘要综述病人旅程地图的定义、内容、构建步骤和方法及旅程地图在病人体验和护理服务质量中的相关应用和研究进展，总结其优点、局限性和应用前景，旨在为病人旅程地图的相关临床应用提供理论指导，改善病人的就医体验，推动护理服务质量的持续提升。（剩余13588字）