胜任力视角下公共图书馆参考咨询馆员核心能力提升路径

——以长沙市图书馆为例

中图分类号：G258.2;G252.6文献标识码：A

文章编号：2096-4110（2025）05（a）-0194-05

The Path to Enhancing the Core Competence of Reference and Consultation Libraries in Public Libraries from the Perspective of Competence

—A Case Study of Changsha Library

DENG Haiyan， LUO Qianqian （Changsha Library，Changsha Hunan， 41OoO8， China）

Abstract：Asanimportantbatlefieldforbuildingasocialistculturalpower，public lbrariescarrtheclturalmissionof promot ingculturalprosperityanddevelopmentinthenewera.Withthecomprehensiveimplementationof tenationalculturalpowestrategy，thedevelopmentofpubliclibrariesisfurtermovingtowardsanewstageofservicequalityandintellgentbusiness models.Based onthecompetenceteory，thisarticlefocusesonthechangesandchallngesbroughtbyintellignttechnologytothecompeteceof referenceandconsultationlibrariansinpubliclibraries.Basedonthecurrentcompetivecompetencenedssuchastechological changes，readerinteractionneeds，nationalreadingneeds，andcross-bordercolaborativeinnovation，takingthecorecompetence practiceofreferenceandconsultation librariansin ChangshaLibraryasan example，thisarticleexplores thepathof improving the competence ofreferenceandconsultation librarians inpubliclibrariesfromfourdimensions：basicinformationserviceguarante，pro fesionaletsprottioilovtdkdgdilntidertdepace enceforpromotingthetransformationandupgradingofreferenceandconsultationservicesandnhancingthecomprehensiveinformation service ability of reference and consultation librarians.

Key Words： Public libraries; Reference consultation; Librarian; Competence; Core competencies; Service

《“十四五"公共文化服务体系建设规划》为公共图书馆服务国家文化强国战略提供了明确的政策遵循和行动指向。（剩余6304字）