我国药品投诉举报制度运行成效分析

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ABSTRACTOBJECTIVEToevaluatetheoperation efectof the drug complaintsandreporting system in China，and put forwardthesuggestionsforimprovingthedrugsupervisionsystemandenhancingthenationaldrugscientificsupervisioncapacity. METHODSThestatiticaldataofdrugsupervisionfrom2O12to2023andthecomplaintdataof various provincesand7thirdpartyplatformsofdrugonlinesalesfromNational12315ConsumerComplaintInformationDisclosure Platformfrom2023to 2024 werecolleted.Theoperationeffctofdrugcomplaintsandreportingsystemwasanalyzedfromthedimensionsof public participation，publicsatisfaction，casehandingeficiencyandquality，socialefectandriskearlyarningability.RESUFrom 2012 to 2019，theacceptanceofdrugcomplaintsandreporting fluctuated greatly，andthenumberofdrugcomplaintsandreporting cases showedadownward trendasawhole，butthepublicsatisfactionwas highandtheclosureratecontinuedtoincrease.From 2023to 2024，thetopfive provinces intermsofthenumberof drug complaints wereGuangdong，Henan，Zhejang，Shandongand Shanghai.Drugcomplaintsintheonlineplatformmainly involvedChineseandWesternmedicines，traditional Chinesemedicines andChineseherbal medicinessoldonthenetwork platformsofPinduoduo，Jingdongand Taobao．Thecomplaints focusedon qualityandafter-salesservice，andthereweresignificantdiferencesintheproportionofmediationagreementsindrugcomplaint cases.From2O21to2024，thedrugregulatoryauthoritiesinvestigatedanddealtwith11typicalcasesofonlinesalesviolations through complaint andreporting clues.CONCLUSIONS The drug complaints andreporting system in China runs smothly.Itis sugestedtofurtherusethedataofNational12315ConsumerComplaint InformationDisclosurePlatformtostrengthenthe monitoring of key areas and network platforms，and urge enterprises to implement the main responsibility，so as to improve the quality and safety of drugs and ensure the safety of public medication.

KEYWORDSdrug complaints and reporting；drug regulation; onlinesales；risk earlywarning；l2315 platform

投诉举报以满足公众监督权为逻辑起点，是宪法赋予公民申诉、控告、检举等政治权利的演绎，在药品安全治理中占有重要地位。（剩余9547字）