120调度服务在院前急救中的应用及其满意度分析

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【摘要】目的：研究院前急救中行120调度服务的效果。方法：数据取自本院2021年1月—12月收治的11898例急救中心患者，“随机取样法”分参照组（传统管理，n=5949）、调度组（120调度服务，n=5949），比较两组疗效。结果：调度组的救护专业性、反应速度、转运时间、反应时间、技能操作准确相关评分均分别高于参照组的相应指标评分，差异均具有统计学意义（P

【关键词】120调度服务；院前急救；满意度

Application and satisfaction analysis of 120 dispatch service in pre-hospital first aid

MAyila·RExiati， XIE Kaihua， WANG Jianquan

The First People’s Hospital of Kashgar， Kashgar， Xinjiang 844000， China

【Abstract】Objective： To investigate the effect of 120 dispatch service in pre-hospital first aid. Methods： The data were collected from 11，898 patients in the emergency center admitted to our hospital from January 2021 to December 2021. The "random sampling method" was divided into reference group （traditional management， n=5949） and dispatch group （120 dispatching services， n=5949）. The curative effects of the two groups were compared. Results： The related scores of ambulance professionalism， reaction speed， transit time， reaction time， and skill operation accuracy in the dispatch group were higher than those in the reference group， and the differences were statistically significant（P

【Key Words】120 dispatch service； Pre-hospital first aid； Satisfaction

研究表明，院内急救的延伸为院前急救，其与院内急救比较，具有紧急性、急救条件差及随机性强等特点，而120急救中心是院前急救的重要实施单位，其对医护人员综合素质提出较高的要求，切实给予患者高质量的院前急救措施，可辅助医护人员在短时间内筛选、诊断及快速处理患者病种，科学合理的预见性评估其病情，保证短时间内完成抢救、转运等过程，为患者得到有效救治提供可靠保障[1-2]。（剩余3450字）