医院智慧信访"信息系统建设思路与成效探讨

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Discussion on the Construction Idea and Effect of Hospital "Smart Petition" Information System

ZHOUTingtingl，YUANMei1，DENGWei2，YOUHan （Department of Professional Ethos Construction1，Department of Information Management， West China Second Hospital of Sichuan University，Chengdu 61OO66，Sichuan，China）

Abstract：inartifissialapleo ordertoprovdecefotspiaeioagentThspitaliltleveagentucturef“osialolt managementdeparmentusinsdeparment”trouh“smartpeti”sytem，realizescosedanagementofetitionwitheelpf “problemimproventalisvsualtiofpitohelf“datalioad，ndtablis“coplantldge solvethedemandoftemasesintielymanner.The“smartpetition”systmiprovesthealitndfincyofpeitionmaagentis conducivetoenersavingandresoucesavingandislsoconducivetotreathospitalcomplaintsfromtheourcendimprovetheospital's management capacity.

Key words：Smart hospital；Petition management；Patient complaints；Hospital governance

医疗服务具有很强的信息不对称性，医患专业知识不对等诸多因素导致医患关系紧张，面对矛盾患方一般会通过信访解决诉求[。（剩余7312字）