门诊护理工作中开展人文关怀、护患沟通的方法及效果

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【摘要】目的：分析在门诊护理工作中联合开展人文关怀以及护患沟通的应用价值。方法：对照组为常规门诊护理，观察组则进一步增加人文关怀与护患沟通。结果：观察组门诊护理满意度为100.00%，明显高于对照组的90.00%（P

【关键词】门诊；护理；人文关怀；护患沟通；价值

To observe the methods and effects of humanistic care and nurse-patient communication in outpatient nursing work

WANG Fen

Changzhi Peking University Medical Lu’an Hospital， Changzhi， Shanxi 046200， China

【Abstract】Objective：To analyze the application value of humanistic care and nurse-patient communication in outpatient nursing. Methods：The control group was the routine outpatient nursing，and the observation group further increased the humanistic care and nursepatient communication.Results：The nursing satisfaction of outpatient in the observation group was 100.00%，which was significantly higher than 90.00%in the control group（P

【Key Words】Outpatient service； Nursing； Humanistic Care； Nurse-patient Communication； Value

門诊属于医院对外的重要服务性窗口，日常的人流量较大，并且人员组成复杂，所接待的门诊患者病情多样，容易出现各类的突发性问题，这也使得门诊护理服务工作的难度提升，如若门诊护理不当将对医院的整体医护服务形象产生较大的影响。（剩余3436字）