服务学习理论视域下综合性教学医院门诊志愿服务实践探索

中图分类号：R197.323 文献标识码：B

PracticeandExplorationofOutpatient VolunterServiceiaComprehensive TeachingHospital fromthePerspectiveof Service-Learn ing Theory/WANG Yin，CHENG Jing，LI Gang，et al.//Chinese Health Quality Management，2025，32（4）：70-73

Abstract Volunteer service is an important component of hospital social services and plays a significant role in improving patients'medical experience.Focusing on the urgent and dificult issues faced by outpatient patients during their medical visits，with the themeof "Wisdom Acompanies You，Love Goes Together"，thehospital conductedoutpatient volunteer service activities for medical students basedon the service—learning theory，encompassing four aspects： preparation，service，reflection，and sharing.These activities provided patients withboth inteligent andcaring services，bene fiting patients，volunteers，hospitals，and universities alike.

Key words Volunteer Service;Outpatient;Comprehensive Teaching Hospital; Medical Students;Service-Learning The ory;Medical Experience

First-author'saddress Tongji Hospital，Tongji Medical College，Huazhong University of Science and Technology， Wuhan，Hubei，430030，China

2023年，国家卫生健康委联合国家中医药管理局印发《改善就医感受提升患者体验主题活动方案（2023—2025年）》，明确指出医疗机构应加强人文建设，建立医务社工和志愿者制度，同时要调动社会力量参与志愿服务，提高志愿服务的参与面和覆盖面。（剩余5251字）