护士自尊和护士长服务型领导对病人抱怨与护士自我牺牲行为的中介调节作用

打开文本图片集

The mediating and moderating effects of nurses′ self-esteem and head nurses′ servant leadership on patients′ complaints and nurses′ self-sacrificing behavior

LIU Liqin，JIN Leyi，ZHOU MingjianThe First People′s Hospital of Yangquan，Shanxi 045000 China

Corresponding Author ZHOU Mingjian，E-mail：mngzmj@163.com

Keywords patient complaints;nurses′ self-esteem;self-sacrificing behavior;head nurses′ servant leadership;mediating effect;regulating effect;nursing

摘要 目的：分析病人抱怨对护士自我牺牲行为的影响，并将护士自尊作为中介变量，护士长服务型领导作为调节变量引入。（剩余7451字）