跨界行为与工作重塑：VUCA时代组织韧性提升的新方式

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摘 要：在VUCA时代下，组织韧性是组织应对错综复杂的外部环境保持正常运作的重要能力；跨界行为、工作重塑对企业运作和发展产生重要作用。对跨界行为、工作重塑、组织韧性的相关文献进行回顾，通过论述团队和员工个体的跨界行为和工作重塑所带来的结果探究其如何影响组织韧性，并根据当前研究现状展望未来研究方向。

关键词：跨界行为；工作重塑；组织韧性；VUCA

中图分类号：F270；F272.92 文献标识码：A doi：10.3969/j.issn.1672-2272.202301007

Boundary-spanning Behavior and Job Crafting：

A “New Way” to Improve Organizational Resilience in the VUCA Era

Zhou Weitao

（Business School， Gansu University of Political Science and Law， Lanzhou 730070， China）

Abstract：In the VUCA era， organizational resilience is an important ability for an organization to maintain normal operation in response to the complex external environment. As the “new behavior” in the new era， boundary-spanning behavior and job crafting have played an important role in the operation and development of enterprises. This paper reviews the relevant literature on boundary-spanning behavior， job crafting and organizational resilience， explores how they affect organizational resilience by discussing the results of boundary-spanning behavior and job crafting of teams and individual employees， and looks forward to the future research direction according to the current research status.

Key Words：Boundary-spanning Behavior; Job Crafting; Organizational Resilience; VUCA

1 问题提出

当前，云计算、区块链、大数据、人工智能等新一代信息技术快速发展，全球化竞争加剧，国际局势动荡等因素无疑给企业生存和竞争的环境增加了变数。（剩余9824字）