基于物元可拓理论的城市轨道交通服务质量横向评价

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中图分类号：U239.5 文献标志码：A 文章编号：2097-3853（2025）03-0299-08

Abstract：In view of the problems that the service quality evaluation of domestic urban rail transit cannot directly reflect the diference of the servicequality between various evaluation objects，nor can it directly present the key factors afecting the service quality，a horizontal service quality evaluation method of urban rail transit based on the mater-element extension theory is put forward.The method covers the key steps of the construction of evaluation index system，the construction of mater-element extension model，the weighting of evaluation index，the calculation of total correlation degree and the determination of evaluation grade.The horizontal service quality evaluation of the stations of a representative urban rail transit is selected for empirical analysis.Research resultsprovide scientific basis and targeted improvement suggestions for operationmanagement departments of urban rail transit to optimize service quality，which is of great significance for promoting the sustainable development of urban rail transit industry.

Keywords：urban rail transit；service quality evaluation：mater-element extension； entropy weight;correlation degree ； tram

作为现代城市公共交通体系的重要组成部分，城市轨道交通以其绿色、安全、高效等优势，极大缓解了城市交通拥堵问题。（剩余7344字）