用户需求下高校图书馆虚拟数字人服务功能优化路径研究

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AbstractVirtual digital humans are becoming an important driving force for the innovative development of university library services.Identifythe functional requirements of virtual digital human services in libraries through literature research and expert consultation，and clasify and prioritize the requirements using the Kano model and Bettr-Worse coefficient.Research has found that the functional requirements for virtual digital human services in libraries include2 essential requirements，2 expected requirements，3 atractive requirements， and1 indistinguishable requirement. Based on this，optimization strategies such as improving basic service functions，enhancing virtual digital human information interaction capabilities，responding to personalized development requirements，and creating library community efects are proposed to enhance the atractiveness and competitiveness of library virtual digital human services.

KeywordsUser demands.Kano model. Library.Virtual digital human.

0 引言

随着元宇宙概念的快速兴起及人工智能技术取得突破性进展，人机互动新模式的技术典范—一虚拟数字人迅速火爆出圈，在金融、政务、文娱和教育等领域得到了广泛的应用，展现出独特的数字艺术魅力和社会文化价值。（剩余11338字）