内科门诊分诊工作中实施人性化护理的效果分析

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【摘要】目的：探讨人性化护理应用于内科门诊分诊工作中的效果。方法：选择2020年2月—2023年6月在医院内科门诊就诊的200例患者，以数表随机方式进行分组，对照组100例采用门诊常规护理，研究组100例采用人性化护理，对比两组患者护理前后的心理状态、不良事件发生情况以及门诊就诊中的护理满意度。结果：护理后，两组患者SAS及SDS评分较护理前均降低，且研究组SAS及SDS评分均低于对照组（P

【关键词】内科门诊；分诊工作；人性化护理；不良事件；护理满意度

Analysis of the effect of humanized nursing in the outpatient triage work of internal medicine

MIAO Chengyun

Internal Medicine Nursing， Lianshui County People’s Hospital， Huaian， Jiangsu 223400， China

【Abstract】Objective：To explore the effect of humanized nursing in the outpatient triage work of internal medicine.Methods：200 patients who visited the internal medicine outpatient department of the hospital from February 2020 to June 2023 were selected and divided into two groups by the number table random way.The control group （100 cases） received outpatient routine care，while the study group （100 cases） received humanized nursing.The psychological state before and after nursing，incidence of adverse events and nursing satisfaction in outpatient clinic were compared between the two groups.Results：After nursing，the SAS and SDS scores of both groups of patients decreased compared to before nursing，and the SAS and SDS scores of the study group were lower than those of the control group （P

【Key Words】Internal medicine outpatient service； Triage work； Humanized nursing； Adverse events； Nursing satisfaction

内科门诊主要针对内科常见、多发、广泛发作性疾病的诊疗，比如消化系统、呼吸系统、神经系统、内分泌系统等疾病[1]。（剩余4680字）