基于Kano模型的智能汽车HMI用户需求研究

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中图分类号：U462 文献标志码：A DOI：10.19822/j.cnki.1671-6329.20240281

【Abstract】In order to improve theuser satisfactionof intelligentvehiclesand exploreintelligentvehicleusers’ needsonintelligentrelatedsystems，configurationsandotherlevelsofuse，users’descriptionof theintellgentvehiclevoice assistantisobtainedthroughuserinterviews.Then，thehierarchyofuserneedsisclasifiedandamodelisbuiltbycard clasificationmethodofqualitativeanalysis.Subsequently，thepriorityofdemanditemsisobtainedthroughKanoariute rankingstatistics.Thisavoidsthemismatchbetween thefunctionaldesignof intellgentvehiclesandtheneedsofusers，and provides a reference for improving the driving experience of intelligent vehicles.

Key words： Users’needs，Card sorting method，Kano model，Human-Machine Interface （HMI）

0引言

电动化、智能化、网联化、共享化驱动汽车行业向数智化转型1]。（剩余7429字）