分析患者复诊预约在门诊医疗服务流程管理中的应用

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【摘要】目的：探讨患者复诊预约在门诊医疗服务流程管理中的应用。方法：抽取我院收治的门诊复诊患者200例，根据护理方案分为两组。对照组实施常规管理；观察组实施复诊预约服务流程管理模式。比较两组护理后的效果。结果：观察组经门诊医疗服务流程管理的复诊预约管理后护理质量以及满意度优于对照组（P

【关键词】门诊医疗服务；复诊预约；流程管理；满意度

Analysis of the Application of Patients’ Follow-up Appointment in Outpatient Medical Service Process Management

YANG Susu， SUN Qing， CHEN Zhiwei

Nanjing Gaochun People’s Hospital， Nanjing， Jiangsu 211300， China

【Abstract】Objective：To explore the application of patients’ follow-up appointment in outpatient medical service process management. Methods：Two hundreds outpatient follow-up patients admitted to our hospital were selected and divided into two groups according to the nursing plan.The control group was given routine management；The observation group implemented the management mode of the service process of the follow-up appointment.The effects of the two groups after nursing were compared.Results：The nursing quality and satisfaction of the patients in the observation group after the management of the outpatient medical service process and the appointment of the follow-up were better than those in the control group（P

【Key Words】Outpatient medical services； Follow-up appointment； Process management； Satisfaction degree

医疗机构门诊由于诊疗人次较多，随着季节性和周期性等相应的特点，导致患者就诊人数出现高峰现象，在门诊治疗和诊疗过程中应该体现出医疗服务的主要流程[1]。（剩余4221字）