摘 要 作者采用实证研究法对广东省7家宾馆、32家旅行社进行问卷调查，着重探讨企业授权管理 措施对员工心理受权的影响，这些措施包括信息分享、组织支持、员工参与管理决 策以及组织公平性、管理人员信任和尊重员工等。数据分析结果表明：员工感知的工作意义 、工作能力、影响力和自主决策权是同一个二阶因子“心理受权”的4个子因子。心理受权 的四个组成成分存在相互影响。信息分享、员工参与管理决策、组织公平性、管理人员信任 和尊重员工是影响员工心理受权的重要因素；心理受权的四个组成成分对员工工作满意感、 员工工作积极性和员工对管理人员的信任感有不同的影响。
关键词 心理受权；信息分享；组织公平性；信任感；满意感
An Empirical Study of Relationship between Empowerment Practices and Employee Psychological Empowerment in Tourism Enterprises
XIE Lishan
(School of Management, Zhongshan University, Guangzhou 510275, China)
Abstract：The authors did a questionnaire survey in 7 hotels and 32 travel agenc ies in Guangdong province. The survey emphasized on study the impacts of the mea sures of empowerment practices of tourism enterprise on employee psychological e mpowerment. These measures include information sharing, organizational support,participative decision making of staff, organizational justice, and management t rust and respect to employees. The result of the data analysis indicates thatemployees' cognition of job, their competence, influence and self-determinationare the four dimensions of the second-order factors model of employee psychologi cal empowerment. These four dimensions have inter-related impacts and they are t he essential determinants which have influence on employee psychological empower ment. The result also suggests that different dimensions show different degreesof impacts on employee satisfaction, employees' attitudes and their trust on man agement.
Key words：psychological empowerment; information sharing；or ganizational justice; trust; work satisfaction
在许多国际知名旅游企业，授权已成为一项重要的管理措施。（剩余1556字）